Teaching Practice

Medical, Pharmacy and Nursing Students attend the Practice from time-to-time.  We hope that you will co-operate with us and help the Trainee Doctors & Students to learn about General Practice.  However, you will be informed of their presence in advance and if you do not want them to be present at a consultation, your wishes will be respected.  This will not affect your treatment in any way.

Home Visits

Telephone: 0141 531 6640

If possible please try to phone before 10 a.m.  A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.  House visits are only available for patients who are housebound because of illness or disability.

Out Of Hours Calls

The practice is a member of the Glasgow Emergency Medical Service, (GEMS/NHS 24) after 6pm Monday-Friday and after 6pm Friday-Monday until 8.30am.  Telephone 0141 531 6640 to be transferred to Emergency Centre.

Out Of Hours Telephone: 0141 531 6640
NHS 24 hour Helpline: 111

Access To Doctors And Nurses

In keeping with government guidelines we are working towards an appointment system that allows access to a doctor or nurse within 48 hours.  We guarantee to see anyone the same day if it is felt necessary.  If you wish to speak to a doctor or nurse, phone the main desk 0141 531 6640 and leave a message.  Calls will be returned within the day the call is placed and urgent matters will be dealt with urgently.

Repeat Prescriptions

Please telephone 0141 232 1670 at anytime(24hrs) and this will be recorded on Voice Mail.  Requests can be in person at reception desk handing over the repeat re-order slip or can be sent by letter together with S.A.E. and repeat re-order slip enclosed.  Prescriptions will be ready within 48 HOURS or returned in S.A.E.

Complaints And Suggestions

We aim to provide a high quality service and are interested in suggestions of how our systems can be improved.  If you have any constructive suggestions or if you are unhappy with any aspect of our service, please ask to speak with Practice manager, Margaret Curran who will be happy to listen to your comments.

Access For Disabled

We aim to provide a high quality service and are interested in suggestions of how our systems can be improved.  If you have any constructive suggestions or if you are unhappy with any aspect of our service, please ask to speak with Margaret Curran who will be happy to listen to your comments.

Surgery Appointment Times

The practice offers morning and afternoon appointments every day Monday to Friday between 08.30am – 5pm.

Our practice also offers  late appointments on Monday and Wednesday evenings from 5.30pm until 6pm with doctors and practice nurse.

Rights And Responsibilities

As a patient you have choices, rights and responsibilities:

• Be treated with dignity and respect.

• Privacy and confidentiality.

• Select or change your healthcare provider.

• File complaints and grievances when dissatisfied.

• Expect not be discriminated for any reason.

You have the responsibility to:

• Respect surgery policy and operating hours.

• Keep appointments or cancel in advance.

• Ask about anything you do not understand.

• Treat all members or staff at the surgery with the same respect shown to you.

Any patient being violent or threatening towards any member of staff may result in your removal from the Practice List.

Information Sharing

The practice complies with data protection regulations and access to medical records legislation.

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the Social Work Department.

When we have duty to others e.g. in child protection cases.